Frequently Asked Questions

Below are some frequently asked questions about FENIX Apparel. If you have additional questions, please contact Customer Support at support@fenixxcell.com

  • Quotations and Orders

    Upon identifying your individual requirements please contact a member of the FENIX Apparel Team via info@fenixxcell.com, enquiries can also be submitted using the following order form. We will be happy to discuss your requirements in full, advise accordingly and put together a detailed package and quotation for your approval.

    Upon signed confirmation of this quotation we will then proceed with a registered invoice and your order will be classed as pending within our system. Please note that all orders will remain as pending until the appropriate deposit has been paid in full and duly received by FENIX Apparel. Upon confirmed receipt of this payment your order will be forwarded to the design team and production will commence thereafter.

    Each order is individual and an estimated delivery period will be advised at the time of placing the order. Upon completion of your order the balance payment will be due to FENIX Apparel and should be received either prior to or upon delivery of each consignment.

    Please note that when ordering customised apparel a minimum order of One Hundred (100) pieces is applicable.

  • Shipping and Delivery

    Nearing completion of your order you will be notified with the shipping details and the estimated delivery date.

    The total amount payable as per your quotation is fully inclusive of delivery costs and local taxes. Please note that FENIX Apparel is not liable for payment of any import duties applicable at the delivery destination, this is the responsibility of the recipient.

    We deliver, as standard Monday to Friday, with the exclusion of all local public holidays. Express delivery can be arranged but additional costs will apply.

    FENIX Apparel will endeavour to deliver the entire consignment together, should this not be possible you will be duly notified and any additional costs shall be borne by FENIX Apparel.

  • Returns and Cancellations

    You may cancel an order for NON CUSTOMISED PRODUCTS free of charge providing the products have not yet been shipped. A full refund of any deposit paid will be arranged minus any bank charges levied against the transfer of funds.

    With regard to CUSTOMISED PRODUCTS, cancellation is only possible providing the design process has not yet commenced. Should you require to cancel an order deemed under production, a cancellation may be accepted, dependant on the stage of production for a particular consignment. Should a cancellation be accepted and confirmed at this stage of production by FENIX Apparel, any deposit paid shall NOT be refundable.

    Upon delivery and receipt of your consignment it is important to check all of the products thoroughly. You will be requested to sign for the consignment as received in good condition and as per your specifications. Please note that any goods signed for cannot then be returned to FENIX Aparrell. No refunds will be issued at this stage.

  • Product Samples

    At FENIX Apparel we understand the importance of working with you, prioritising your requirements and needs, in order to ensure you are fully satisfied with the quality and design of our products.

    If you would like to preview a specific, customised product prior to confirmation of your order, we will be happy to oblige in providing a sample. A minimal charge will apply for this service and upon confirmation of your order this charge shall be deducted from your final account as payable.

    If you wish to view a selection of our retail collection we can direct you immediately to any of our local or representative offices, please send your enquiry using the information on our CONTACT US page on this site. An experienced member of the FENIX Apparel team will be able to provide you with a variety of sample products to view and can also answer any queries you may have.

  • Working with FENIX Apparel

    FENIX Apparel is currently looking to expand world wide. If you are a dynamic, driven individual, who would be interested in the opportunity of working with us, please send your details,location and ideas via our FENIX Partner section.

  • Payment Terms

    Upon confirmation of your order with FENIX Apparel a deposit is payable prior to commencement of production. The appropriate deposit is deemed payable upon receipt of your specific registered invoice.

    The balance of your account is payable either prior to or upon delivery of each consignment as per the bank instruction provided. If a billing provision has been arranged, this must be settled no less than 30 days from receipt of your consignment. Please note additional costs may be incurred for late settlement of your account.

    Payments can be made by cash, cheque or bank transfer, as per the banking details given on your personal invoice. We are unable to accept credit card transactions at this time.


Live | Play | XCell